FAQs

Yes, you'll never get caught short while sailing the length of the loch!

We serve a selection of Scottish produce, hot and cold drinks, light snacks and a wee dram from our bar. But please, do not feed the monster!

To avoid disappointment you really should, especially in summer. And it's very easy to do at www.jacobite.co.uk.

Remember that even though those under 5 go free on our cruise and cruise & castle options, they still require a ticket. 

Loch Ness by Jacobite operates 12 months of the year. 

We leave Nessie in peace on Christmas Day, Boxing Day and New Year's Day. 

Our team will take a well-deserved break for one week in January and the business will close.  This will be from the 8th of January - 14th of January 2024. 

Yes, there's FREE WiFi on board. But we really don't recommend surfing on Loch Ness!

We welcome dogs on board our cruise only options, however they must be booked on at the checkout free of charge.

We allow a maximum of 5 dogs on board per cruise. 

*Please note that there can be more than one tour on each boat and there is no guarantee that there will be no dogs on board at your time of sailing* 

We currently do not have any E-charging facilities at either of our departure points. 

The closest charging facility to Dochgarroch Lock is "PodPoint", which is situated at Dochfour Business Centre - approx 4 miles. 
There is also "Charge Place Scotland" on Kilvean Road approx 8 miles from Dochgarroch. 

Yes, you can amend the date/time of your cruise or cancel your cruise via your confirmation booking. 

If you scroll through your confirmation email, you will see "manage my booking" or "cancel my booking". This will then take you on a step-by-step guide on how to complete your task.

If you would rather speak with a member of the team, or if you are having any trouble, please email hello@jacobite.co.uk and we will do our best to help. 

Clansman Harbour (Freedom & Inspiration Cruise options).

• Parking is available free of charge at the Clansman Hotel. It is limited, however, they do have an overflow car park. This is slightly further away, on rough terrain and will take approx 15 mins to walk to the harbour from.
• There are no bike racks available for use at The Clansman Harbour.
• Should you require public transport, from Inverness bus station you are looking for the 919 bus. 
• Link to google maps here - https://bit.ly/3sbxwdu

Dochgarroch Lock (Contemplation & Reflection Cruise options).

• Parking is available free of charge at Dochgarroch Locks, in our carpark, shared with our sister restaurant An Talla.
• Bike racks are available to use free of charge.
• Should you wish to walk, you can down the canal path from Inverness - approx 4 miles. 
• Link to google maps here - https://bit.ly/47xaD4j

On cancellation of a Tour booking the passenger shall be entitled to a refund of 100% of any price paid if notice of cancellation is received at least 48 hours prior to the Tour date. If notice of cancellation is received less than 48 hours prior to the Tour date, the passenger shall not be entitled to a refund.

Our cruises from Dochgarroch are suitable for wheelchair users and people with restricted mobility. The Jacobite Maverick has a disabled toilet on board.  

Cruises from Clansman Harbour are not suitable for wheelchair access or people with restricted mobility. Disembarking at Urquhart Castle is not possible for wheelchair users or those with mobility impairments. 

Please click on the links below for information on disability access to our departure points.

Dochgarroch Lock

Clansman Harbour

Our Boats:

The Jacobite Maverick is suitable for wheelchair users and can take a maximum of 2. There is a disabled toilet on board. 

The Jacobite Rebel is suitable for wheelchair users and can take a maximum of 2. There is no disabled toilet on board. 

Wear layers, as temperatures on the loch vary. We have increased ventilation on board our boats, so we recommend you wrap up warm! 

Your little Nessie spotters under the age of 5 go free on our loch cruises, but they still require a ticket. 

Simply select the under 5 option when booking. 

Under 5's are still required to pay on our coach and cruise Temptation option. 

Loch Ness is one of the most iconic bodies of water in the world and we are proud to offer this experience to everyone.

In line with best practice in the visitor attractions industry, visitors with disabilities are treated on an equal basis with all other visitors and entry is charged at the appropriate admission category rate - Adult/Concession/Child. Proof of disability is not required.

We recognise that some disabled visitors may need help to visit our sites and we offer free entry for accompanying carers, these can be added when making your booking. Anyone wishing to join us as a carer will be required to bring one of the below items of documentation and will be asked to show up before boarding.

What proof is required from a carer?

• Plus One card
• Attendance allowance or Carer's Allowance letter of award
• One Scotland Card
• Social Services Blue Badge
• Access card (sometimes referred to as the Credibility Card or a Nimbus Card)

If you do not see your proof listed, please call us on 01463 233999 and speak with a member of our team. We are always happy to help.